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Frequently Asked
Questions
Why use Rightway Online Wireless Internet service?
Rightway Online
brings its end users an entire Internet worth of information
at any time. Rightway Online allows its customers
to
access email and surf the web at any of our locations (public
or residential). Most importantly… it's high speed
and wireless. Rightway Online gives its customers the freedom
to
unwire their
lives.
Where can I buy a wireless LAN card?
Computer retailers, Computer manufacturers, electronics
retailers, etc. We recommend purchasing a wireless card
directly from
our website http://www.rightwayonlinestore.com/ for best
compatibility and technical support assistance.
Some
recent laptops, notebooks,
PDA's are built with wireless capabilities preinstalled.
Consult your manufacturer to learn whether Wi-Fi (802.11
b/g) is installed
on your specific device.
When purchasing any wireless
LAN card, make sure its compatible with your computer or
PDA. Confirm this information
by
calling the customer support center of the manufacturer
of the wireless
card or computer.
Is there a way to get quick assistance
if I am having trouble learning how to use Rightway Online?
Please consult our Connection Wizard (Mac users Click
Here ) section when first learning to use Rightway
Online's Wireless Internet
Service.
If your questions are not addressed or you
still have trouble getting started, call our customer support
at 1-877-574-6398.
How do I connect at a Rightway
Online Location?
To logon at Rightway Online roaming sites, you need
to:
Set the SSID to Rightway (If you are unfamiliar
with this process, please consult our Connection
Wizard
(Mac users
Click Here
) .
How fast is Rightway Online?
The words blazing, lightning, and immediate come
to mind. Rightway Online speeds vary by location,
however
our
speeds range from
an absolute minimum of 50 Kbps and burst up to
1.54 Mbps.
Can I use all normal Internet functions
with Rightway Online?
Yes, you can:
- Surf the web.
- Access all ISP or employer email services.
- Instant Messaging
- Downloading
How do I know if my notebook or personal digital
assistant (PDA) works with Rightway
Online?
Rightway Online is compatible with
any Mac or PC computer outfitted
with an
802.11 wireless
LAN
card. Rightway
Online is also compatible with notebooks
or PDAs
with preinstalled wireless capability.
How much
does the Rightway Online service cost?
Rightway Online has a variety of cost effective
solutions for your Internet needs. Our prices range
from $4.99
for 24 hours
to $24.95
for unlimited
monthly use
at our hot spot locations. Business and residential
services will vary depending on location and services
rendered. See
our pricing
guide
in the Service Plans
section of our website.
How do I cancel my Rightway
Online subscription?
Please email us at support@rightwayonline.com or
call us at 1-877-574-6398.
How do I contact Rightway
Online customer service?
Please email support@rightwayonline.com, or call
1-877-574-6398. Customer Service hours are 24 x
7 x 365.
What happens if I forget my user ID or
password?
If you forget your user ID or password, please
contact Rightway Online at 1-877-574-6398. or email
support@rightwayonline.com.
You will
be prompted to enter specific customer
information and a security question in order to
receive this
private information. When signing up for service
you will choose a security
question that only
YOU will know the answer to. Rightway Online takes
customer information very
seriously.
We will never furnish your private information
to anyone at anytime, other than YOU, our valued
customer.
Where can I access Rightway Online Wireless
Internet Service?
- Business and residential customers: at the
address and surrounding area of service contract. Range
may vary depending
on signal
strength and physical
topography
of land.
- At any kiosk location and immediate
surrounding areas.
- Any hot spot location serviced by Rightway
Online.
How do I get a Rightway Online kiosk
and wireless service at my location?
Call 1-877-574-6398 or email info@rightwayonline.com
What
number do I call with other questions?
1-877-574-6398 … Call us anytime.
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